Main duties: Provide a warm and friendly welcome to create a memorable guest experience; Acknowledge IHG Rewards Club members and returning guests, whether in person or over the phone; Manage guest bookings, up-sell opportunities, and inform guests about ways to enhance their stay; Handle cash and credit transactions efficiently; Swiftly check guests in and out, manage IDs, hand out room keys, and control safety deposit boxes; Anticipate guest needs by recording and acting on their preferences, and handling their messages, requests, questions, and concerns; Be a trusted contact for guests, assisting with everything from billing issues to local knowledge, and involve management when necessary; Follow safety procedures, report incidents, and wear protective gear as needed; Maintain a polished appearance as a brand ambassador; Stay informed about daily events and activities happening in the hotel. Candidate requirements: Previous hotel experience is preferable; Strong working knowledge of relevant computer software, including restaurant management software; Knowledge of Hotel PMS is preferable; Excellent communication and customer service skills; Proficiency in Azerbaijani, Russian, or/and English languages; Highly responsible and reliable.Candidates meeting the criteria should send their CV/Resume to [email protected], indicating "Front Office Agent" in the subject line. Applications without a subject will not be considered.
Daha çox Turizm və mehmanxana işi vakansiyaları isbu.az-da - Axtardığın işbu!
