Təsvir: Serve as the first point of contact for customers seeking technical assistance over the phone, email or Jira system; Perform remote troubleshooting through diagnostic techniques and pertinent questions; Act as an escalation point for complex technical issues, providing resolution or coordinating with other IT departments as needed; Determine the best solution based on the issue and details provided by customers; Walk the customer through the problem-solving process; Providing technical services for IT equipment (Hardware and Software); Provide accurate information on IT products or services; Provide methodological assistance to the employees of the Department; Follow-up and update customer status and information; Pass on any feedback or suggestions by customers to the appropriate internal team; Mastering new computer technologies and applying them at work; Identify and suggest possible improvements on procedures. Tələblər: More than 1 years of experience in this position; Proven experience as a help desk technician or other customer support role; Good understanding of computer systems, mobile devices and other tech products; Ability to diagnose and resolve basic technical issues; Proficiency in Azerbaijani, excellent knowledge of English or Russian; Excellent communication skills; Customer-oriented and cool-tempered.
